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Guernsey Registry - phase 5 new working arrangements

As the Island enters phase 5 the Registry is taking the opportunity to review how we deliver our service going forward into the 'new normal'.

We continue to make the health, safety and prosperity of our Island, our population, and our staff and customers our priority.  Our strategic focus remains the delivery of value for money services and activities ensuring our statutory functions are met in the provision and administration of our registers, and the integrity, accuracy and reliability of the data held.

The pandemic working arrangements, and Guernsey's positive response to the necessary adaptations, provide an opportunity for a review of our operational delivery model and therefore we have taken the decision to continue to keep the Registry offices closed to the public whilst we do so.

Our team remains working full time, predominantly remote working, and the majority of Registry services are available as normal. Team members are also providing some services from our office including a reduced telephone service.  In the first instance we would encourage all of our customers to review the guidance and information available on www.guernseyregistry.com before contacting us. Where there are still queries we would request that they are emailed to enquiries@guernseyregistry.com. Due to the reduced telephone service we would ask that calls are only made where absolutely necessary. The phones will be manned between 10am and 2pm Monday to Friday - please phone 44 (0)1481 743800 during these hours.

We are now able to provide certified documents and send out post. Initially our focus will be on the backlog of outstanding documents requested during lockdown. Please note we will not be able to provide a collection service at this time. Please note also that as our office remains closed there is no drop off facility and we would ask that documents are emailed or sent via the Island's postal service.

In order to ensure that expectations are met we are currently not able to provide the special 15 minute incorporations, however rapid (2 hour) and normal (24 hour) company incorporations and LP, LLP and foundation registrations are all still available.

The company search facility is also still available and can be accessed here: Company Search. Where documents have been scanned into the system these can still be ordered via the online enquiry order mechanism, however where documents are not scanned in, or files need to be recalled from archives, our response times may be reduced.

We do recognise that there may be some urgent or complex matters that require specific time and attention. In these instances we would ask that you email us with details and request a telephone or face to face appointment with a senior member of the team.

The Registry team would like to take the opportunity to thank all our customers for their continued support and patience over the last few months.